Return & Refund Policy
We ensure that every purchase gives you full satisfaction. So, there is a provision of order cancellation, exchange & return. There are various criteria for this too! The return policy may not be the same for all the products under a different product category. The product which is under the warranty period will be redirected to the service center, return & refund policies will not be eligible for such products.
1. Order cancellation:
If you need to cancel an order, You need to do it before the order is dispatched.
2. Return & Exchange:
You can only get a refund and be able to return our product if the product is damaged or the wrong product is delivered. Change of mood is not applicable!
Exchange & Return Policy:
- If the Delivered Product is damaged/defective (physically damaged or broken)
- If the Delivered Product is incorrect/incomplete (missing product or wrong product/ different from the product presented on website)
- If the size of fashion product doesn’t fit. (wrong/different size)
- If the delivered product is no longer needed. (you have changed your mind about the purchase/ you do not like the product after opening the package)-eligible for selected products only. Please refer to the product page to check if the vendor accepts “change of mind” or not.
The refund will be processed after the product is received in our warehouse. The refund time depends on the payment method which is mentioned below.
|Payment Method||Refund Option||Refund Time|
|Cash on Delivery (CoD)||Bank Deposit / Esewa or any online gateway||6-7working days|
|Esewa||To be credited in the respective account. 3% amount will be deducted as a service charge!||1-2 working days|
|If paid from other’s ways manually||To be credited in the respective account||2-3 days|